Frequently Asked Questions
Do you deliver and set up on location?
Absolutely! Our courteous drivers will deliver and set up each bounce house and ensure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes, and take down is about 30-60 minutes depending on unit and number of units. This service is included in your rental cost. Setup time includes reviewing safety procedures with the Operator. We will leave a signed copy of the safety procedures agreement with you.
Do I need to supply anything specific for power?
Our bounce houses plug into a standard 110v household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 100ft from the outlet. If you would like to set up a bounce house at a park or place without an electrical outlet within 100ft, please let us know and we can arrange the use of a generator for an additional charge.
What type of surface do we need for the bounce house/obstacle course?
The safest surface is a level, grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
How much room do I need to set up a bounce house?
It really depends on the size of the unit you are renting. Typically, you should have a clear area that provides an additional 5 feet of clearance around each side of the unit to ensure no obstructions are in the way. When you call to reserve your bounce house, we will let you know the dimensions for the particular unit you will be renting.
Do I need to prepare anything for your arrival?
Yes. You will need to clear all debris from the area including any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery. The area should be sufficient enough to fit the bounce house, including overhead space. Our bounce houses are at least 15 feet tall. A 110 VAC outlet will be needed, or provisions should be made for a power generator to run the bounce house blower.
Is it possible to have a bounce house indoors?
Yes, providing there is enough side and ceiling clearance for the bounce house. Gyms, large halls, churches or auditoriums work best for setting up a bounce house indoors. However, any of our units that use water cannot be setup indoors.
Do you clean your bounce houses after every use?
Yes. Each bounce house is fully cleaned and disinfected after each rental. If the bounce house has not been used recently, we will wipe down the unit when setting it up to ensure it is clean for the users.
Do you offer concessions at your events?
Yes of course we do! We offer a Snow Cone Machine, an 8 oz. Kettle Popcorn Machine, and a Cotton Candy Machine that includes a cart and bubble shield to provide additional protection, safety, and hygiene. Please specify when ordering which item you would like us to set up for your event.
Are you insured?
Yes. We are fully insured in the event of injury due to our gross negligence or malfunction of our equipment. This statement in no way implies legal responsibility. Please read your rental agreement. Our coverage is a 5 million dollar aggregate insurance policy.
We are Basic Inflatable Safety Operations Certified and Advanced Inflatable Safety Operations Certified by SIOTO. We can be verified at http://www.sioto.org/consumers.htm. Certification #B2139 (Basic) and #A0800 (Advanced).
PLEASE BE ADVISED: All individuals and/or companies that rent a bounce house are required to sign a liability waiver prior to set up. We CANNOT set up a bounce house until the liability waiver is signed by an adult.
If you require us to add your event, company, HOA, or organization to our insurance, we will need 3 business days to process the order.
What forms of payment do you accept?
We accept cash, checks, PayPal payments and major credit cards.
Please note there will be a $35.00 fee on any returned check.
What are the "Bounce House Rules"?
* Adult supervision is required at all times.
* No shoes, eyeglasses, food, gum, candy, or drinks.
* No climbing on the walls or netting.
* No flipping, somersaults, wrestling, or fighting.
* No SILLY STRING!
* Allow only the same size kids to bounce at a time.
When should I reserve my bounce house?
Bounce houses are reserved on a first-call, first-serve basis. Popular bounces book 1-2 months in advance. The earlier you book, the more choices you have to choose from. If you have a date, please reserve early. A $50.00 deposit is required and the remaining balance due upon receipt. If bounce houses are still available, we are able to take same day reservations. Please call if you have a same day rental request located in a public park.
Can I have my party/event at a park?
Yes. Bounce houses are great for parks. Some parks require that you have reservations in order to have a bounce house at the park. Contact the park district for requirements. Also check to see if electricity will be available, if not, we can arrange for a generator for an additional charge.
Should I tip the driver or "Fun Attendant"?
Your delivery drivers are responsible for the physical labor of setting up the jump house and cleaning it, as well as reviewing rules and safety with you. If you feel the driver did an excellent job of preparing the jump house for your event, a small tip of $5-$10 is appreciated by them.
What is your "Weather Policy"?
Your child's safety is our main concern. We reserve the right to cancel due to rain or high winds. If the sky is overcast with no high winds, we can still set up our bounce houses. However, rain will require the unit to be shut off and our electric blowers to be covered.
What if I have to cancel?
No Problem. Just give us a call, there is no cancellation fee within 48 hours and your deposit will be returned. However, we would appreciate as much notice as possible so we have a chance to rent your bounce house to someone else, we usually have a waiting list. If a cancellation happens within 48 hours of your event due to weather or any other circumstances, we will hold your deposit and work with you to move your event to another date that is available.
Please note: *Refunds will not be given within 48 hours of an event.*
How many people fit in a bounce house?
By age group:
Under 5 yrs: 8-10 kids
Under 8 yrs: 6-8 kids
Ages 9-13 yrs: 4-6
Ages 14-17 yrs: 2-4
How many people fit on a slide?
By age group:
Under 5 yrs: 4
Under 8 yrs : 4
Ages 9-13 yrs: 3
Ages 14-17 yrs: 2